The Customer has the right to withdraw from the stipulated contract, without any penalty and without specifying the reason.

The products purchased on the website can be returned within 14 days of receipt of the same, provided that the buyer notifies the seller within and no later than 7 days from the date of delivery of the goods by e-mail to the address malinkaitalia @ or whatsapp number +39 0815197306. 

The customer who intends to make use of the right of withdrawal must return the products to the address Malinka Italia srl, via Camaldoli, 111 - 80030 Scisciano (NA).

The costs of returning the purchased products are charged to the customer.

We point out that the items must be intact to obtain approval for the return and must be shipped carefully through the use, if necessary, of a correct and adequate packaging to prevent them from being damaged or destroyed.

Once the shipment has been made, the customer must send a communication to or to the whatsapp number +39 0815197306 by entering the return shipping code together with the order number subject to the return request.

In any case, the Customer will not be able to exercise the right of withdrawal in the case of products that do not lend themselves to being returned for hygienic reasons or related to health protection and have been opened after delivery.

Once the return has been approved, the Customer will receive the amount with the same payment method with which he placed the order or by bank transfer and must communicate an IBAN with the HOLDER; we will send the Customer an e-mail to confirm that the amount will be paid into his account within a few days

Malinka Italia reserves the right to refuse returns communicated or sent after the set period or items that do not have the same conditions of receipt.

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